Study case:
One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. If you cannot connect to the Internet and you have tried all other methods to resolve the problem, TCP/IP might be causing it.
Because TCP/IP is a core component of Windows, you cannot remove it. However, you can reset TCP/IP to its original state by using the NetShell utility (netsh).
Recommended solutions:
- Logged on to the computer as an administrator.
- Type cmd in the Start Search
- Type netsh winsock reset at the command prompt, and then press ENTER.
> netsh winsock reset
*Note If the command is typed incorrectly, you will receive an error message. Type the command again. When the command is completed successfully, a confirmation appears, followed by a new command prompt. Then, go to step 3. - Type exit, and then press ENTER.
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